Wildwood Resort Reservation Policies
Thank you for choosing Wildwood Resort. These policies are designed to provide a safe, clean, peaceful, and enjoyable experience for all guests. By making a reservation, paying a deposit, checking in, entering the property, or using the property’s facilities, the guest agrees to follow these policies and accepts responsibility for all members of their party, visitors, pets, vehicles, and personal property.
Wildwood Resort reserves the right to refuse service, deny access, remove guests or visitors from the property, and/or charge additional fees when these policies are violated.
1. Reservations and Minimum Stay Requirements
Wildwood Resort requires a 2-night minimum stay on weekends, unless otherwise approved by management.
Certain dates, holidays, tournaments, events, family reunions, weddings, peak-season dates, and special-event periods may require longer minimum stays, different payment terms, or stricter cancellation policies.
A reservation is not confirmed until the required deposit has been paid and accepted by Wildwood Resort.
2. Payment Terms and Authorization
At the time of booking, a valid credit or debit card must be provided. Wildwood Resort requires 50% of the reservation total at the time the reservation is made as a deposit.
The remaining balance is due 14 days prior to arrival and will be charged automatically to the card on file.
By making a reservation, the guest authorizes Wildwood Resort to charge the card on file for:
Reservation deposits. Remaining reservation balances. Applicable taxes and required charges. Pet fees. Visitor fees. Golf cart rental fees. Personal golf cart fees. Late check-out fees. Missing keys. Damage charges. Excessive cleaning fees. Missing or damaged linens, towels, furnishings, equipment, or property.
Any other amounts owed under these policies or incurred during the stay.
If a balance remains unpaid on the day of check-out, the card on file may be charged at or after 11:00 a.m. unless other arrangements have been approved by the front desk in advance.
If a payment is declined, Wildwood Resort may require immediate payment by another accepted method. Failure to provide payment may result in cancellation of the reservation, denial of check-in, removal from the property, or collection action.
3. Accepted Payment Methods
Wildwood Resort accepts:
Visa, MasterCard, Discover, American Express, Debit cards
Wildwood Resort may require a valid card on file even when another payment method is used.
4. Taxes and Required Charges
All reservations are subject to applicable taxes, fees, and required governmental charges. This includes, but is not limited to, sales tax and the applicable Parish Lodging/Campsite Tax charged on overnight cabin, lodging, RV site, and campsite reservations.
For RV site and campsite reservations, this tax is not a tax on the guest’s personal recreational vehicle. It applies to the guest’s paid overnight occupancy of an RV site or campsite on the property.
Taxes are calculated at the time of booking and/or payment and are collected by Wildwood Resort for remittance to the appropriate taxing authority.
If any tax rate, governmental charge, or required fee changes after a reservation is made, Wildwood Resort reserves the right to adjust the amount charged to reflect the legally applicable amount due at the time of stay, payment, or remittance.
Guests claiming a tax exemption must provide valid exemption documentation before payment is processed. Exemptions cannot be applied retroactively unless approved by management and supported by proper documentation.
5. Cancellation Policy for Cabin Rentals and RV Site Rentals
Travel Protection / Worry-Free Bookings
Wildwood Resort offer guests the option to purchase travel protection through Worry-Free Bookings travel protection provider at the time of booking.
Travel protection is optional and is separate from Wildwood Resort’s in-house cancellation policy. Guests are solely responsible for reviewing the coverage terms, conditions, exclusions, deadlines, and claim requirements of any travel protection product before purchasing.
If a guest chooses not to purchase available travel protection, the guest acknowledges and agrees that their reservation will be subject to Wildwood Resort’s standard cancellation policy, including all refund, credit, no-show, early departure, holiday, event, and special reservation terms.
Failure to purchase travel protection does not create an exception to Wildwood Resort’s cancellation policy. Wildwood Resort is not responsible for losses, cancellations, delays, emergencies, weather events, illness, travel interruptions, or other circumstances that may have been covered by travel protection.
Any claim under a travel protection plan must be submitted directly to the travel protection provider. Wildwood Resort does not determine coverage, approve claims, deny claims, or guarantee reimbursement under any third-party travel protection plan.
Cancellations More Than 30 Days Before Arrival
Guests who cancel more than 30 days prior to arrival may receive a refund of amounts paid, less any non-refundable credit card processing fees, convenience fees, or other non-refundable charges.
Cancellations Within 30 Days but More Than 14 Days Before Arrival
Guests who cancel within 30 days of arrival but more than 14 days before arrival may receive a reservation credit, subject to management approval.
Reservation credits:
Have no cash value. Are not refunds. May only be used toward a future stay at Wildwood Resort. Are subject to availability. May not be used for taxes, fees, damages, or unpaid balances unless approved by management. Must be used within the time period provided by Wildwood Resort at the time the credit is issued.
Cancellations Within 14 Days of Arrival
Guests who cancel within 14 days of arrival are not entitled to a refund or credit.
No-Shows
Guests who do not arrive for their reservation and do not cancel in accordance with this policy are considered a no-show. No-shows are not entitled to a refund or credit.
Early Departures
No refunds or credits are issued for early departures, late arrivals, unused nights, weather, personal emergencies, changes in plans, or dissatisfaction caused by circumstances outside Wildwood Resort’s control.
Holiday Cancellations
Due to high demand, any reservation that lands on a holiday weekend will require 60 days notice for cancellation to receive a full refund (minus the credit card fees). Within the 60 days but more than 14 days out, you are eligible for reservation credit. All other previously stated policies apply.
6. Events, Family Reunions, Weddings, Group Reservations and Tournaments,
Reservations associated with tournaments, events, family reunions, weddings, group blocks, or special-event periods require at least 30 days’ notice of cancellation prior to the scheduled arrival date.
Failure to provide at least 30 days’ notice may result in forfeiture of the deposit and/or amounts paid.
Convenience fees, credit card processing fees, and other non-refundable charges are non-refundable.
Special-event reservations may be subject to separate agreements, stricter cancellation terms, separate deposits, or payment deadlines.
7. Event Rental Cancellation Policy
Cancellation policies for event rentals are governed by the signed event contract.
If there is a conflict between these general reservation policies and a signed event contract, the signed event contract controls for the event rental.
8. Arrival and Departure
Check-in time: 4:00 p.m.
Check-out time: 11:00 a.m.
All belongings must be removed from the cabin, RV site, campsite, and/or rented area by 11:00 a.m. on the scheduled check-out date.
Early check-in and late check-out are not allowed unless pre-approved by Wildwood Resort.
Failure to honor check-in or check-out times may result in additional fees, removal of belongings, towing of vehicles or RVs at the owner’s expense, or other action deemed necessary by management.
Guests remain responsible for the condition of the cabin, RV site, campsite, and surrounding area until they have fully vacated and checked out.
9. Wildwood RV Sites
Wildwood RV Sites are located at:
100 San Miguel Road
Zwolle, LA 71486
Guests staying at Wildwood RV Sites should first locate and park at their assigned RV site, then drive to the Wildwood Resort Office to check in.
The Wildwood Resort Office is located at:
129 Wildwood Drive
Zwolle, LA 71486
RV guests are responsible for:
Parking only in the assigned RV site.
Properly connecting and disconnecting their RV.
Using safe and appropriate electrical, water, and sewer connections.
Using surge protection when appropriate.
Keeping the site clean and orderly.
Properly disposing of trash.
Ensuring no damage is caused to utility pedestals, sewer connections, water connections, landscaping, roads, signs, or other property.
Preventing leaks, spills, wastewater discharge, or damage from their RV or equipment.
No gray water, black water, wastewater, sewage, or other waste may be discharged on the ground or anywhere other than an approved sewer hookup or designated disposal area.
Guests are responsible for any damage caused by their RV, vehicle, equipment, guests, visitors, pets, or invitees.
10. Occupancy Policy
Each cabin, RV site, campsite, and rental area has a maximum occupancy limit. The maximum occupancy may not be exceeded at any time.
Children, regardless of age, count toward occupancy.
Cabins are priced for basic occupancy. Additional guests, visitors, or unauthorized occupants may result in additional fees, removal from the property, or cancellation of the reservation without refund.
Occupancy limits apply for safety, comfort, septic capacity, parking, insurance, and overall guest experience.
11. Outside Visitors
Wildwood Resort is private property and is not open to the general public.
Any and all outside visitors must register at the office before entering or using the property. Visitors may be required to pay an entry fee, activity fee, or other applicable charge.
Registered guests are responsible for the conduct, safety, damages, and charges of their visitors.
Visitor access does not increase the maximum occupancy of any cabin, RV site, campsite, or rental area.
Wildwood Resort reserves the right to deny access to any visitor, limit the number of visitors, require visitors to leave the property, or charge additional fees for unauthorized visitors.
Unauthorized visitors may result in additional charges, cancellation of the reservation, or removal from the property without refund.
12. Guest Responsibility
The registered guest is responsible for:
All members of their party. All outside visitors. All children in their care. All pets and animals. All vehicles, boats, trailers, RVs, golf carts, and personal property. Any damage, disturbance, injury, violation, or charge caused by the guest, their party, visitors, pets, or invitees.
Guests are expected to act respectfully toward staff, other guests, visitors, and property.
Vulgar language, threatening behavior, harassment, intoxicated disruption, rowdy conduct, unsafe behavior, or interference with other guests’ enjoyment of the property may result in removal from the property without refund.
13. Pet Policy
Guests must notify Wildwood Resort prior to arrival if they are bringing pets.
Pet fees are:
$25 pet fee for small dogs under 15 lbs.
$40 pet fee for large dogs over 15 lbs.
Updated shot records must be presented upon check-in.
Dogs must be leashed outdoors and kenneled when indoors.
Pets are not allowed on beds, furniture, or blankets.
Pet owners are solely responsible for their pets, including but not limited to:
Property damage. Injuries to people or other animals. Excessive barking. Cleaning needs. Disturbances. Any other issues caused by the pet.
Wildwood Resort is not responsible for injuries, damages, losses, or incidents involving guest pets.
Guests may be charged for pet-related damage, excessive cleaning, odor removal, replacement of damaged items, or other costs caused by pets.
Wildwood Resort reserves the right to require removal of any pet that is aggressive, disruptive, uncontrolled, not properly restrained, or in violation of these policies.
Service Animals
Service animals are not pets and are handled in accordance with applicable law.
Pet fees do not apply to qualified service animals. However, guests remain responsible for any damage caused by a service animal, just as they are responsible for damage caused by themselves, their children, visitors, or other members of their party.
Emotional support animals, comfort animals, therapy animals, and pets are not the same as service animals under applicable public accommodation rules and may be subject to Wildwood Resort’s pet policy unless otherwise required by law.
14. Smoking Policy
Smoking is not permitted inside cabins at any time.
Smoking is permitted outside and on covered porches, provided it does not disturb other guests and all smoking materials are properly disposed of.
If an odor of smoke, evidence of smoking, ashes, burns, or smoking-related damage is detected inside a cabin, a minimum $250 service fee may be charged for deep cleaning, odor treatment, and related costs.
Guests may also be charged for damaged linens, furniture, flooring, walls, fixtures, or other property caused by smoking.
15. Towel Exchange Policy
Towels may be exchanged daily at the office during business hours.
Wildwood Resort exchanges only the towels that are brought to the office.
Wildwood Resort does not provide unlimited extra towels, does not deliver towels to cabins, and does not provide after-hours towel exchange.
Guests may be charged for missing, stained, damaged, or excessively soiled towels or linens.
16. Office Hours
Office hours are:
Monday through Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: 8:00 a.m. to 1:00 p.m.
Calls received after closing will be returned the next business day.
Phone Numbers
Reservations: 800-341-3668
Office: 318-645-2509
Email staff@wildwood-resort.com
17. Emergency After-Hours Contact
The emergency after-hours contact number is for on-site guests only.
Emergency after-hours contact: 318-645-2509
Please call the office during normal office hours for reservations, reservation changes, general questions, payments, and non-emergency matters.
For emergencies requiring law enforcement, medical assistance, or fire response, call 911.
Sabine Parish Sheriff’s Department: 318-256-9241
18. Golf Cart Rental and Personal Golf Carts
There will be a $250 deposit held for all golf cart rentals. Deposit will be released upon returning the cart without damage.
Golf cart rental is available at $65 per day, subject to availability.
Drivers must be 18 years of age or older.
Golf carts must remain on Wildwood Resort property unless otherwise approved by management.
A list of golf cart rules will be provided at the time of rental. Guests are responsible for following all golf cart rules.
Personal golf carts are allowed for a $10 per day fee, subject to management approval.
Side-by-sides, four-wheelers, ATVs, and other off-road vehicles are not allowed.
Guests are responsible for any injury, damage, misuse, violation, or charge involving rented or personal golf carts.
Wildwood Resort reserves the right to revoke golf cart privileges at any time for unsafe use, reckless operation, underage driving, property damage, or violation of rules.
19. Keys
There will be a $25 charge for keys that are lost, damaged, or not returned.
Guests may be charged additional amounts if locks, access devices, or related security items must be replaced due to lost or unreturned keys.
20. Damages, Missing Items, and Excessive Cleaning
Guests are responsible for leaving cabins, RV sites, campsites, facilities, and property in good condition.
Missing or damaged furnishings, linens, towels, fixtures, appliances, equipment, décor, keys, remotes, kitchen items, outdoor items, or other property will be charged to the guest.
Guests may also be charged for:
Excessive cleaning. Trash left behind. Stained or damaged linens. Damaged towels. Broken furniture. Broken appliances. Damaged doors, windows, walls, floors, decks, porches, fixtures, or railings. Smoke odor or smoking damage. Pet damage or odor. Unauthorized fish cleaning. Grease, food, or cooking damage. Damage caused by visitors or children. RV site utility damage. Damage to landscaping, signs, roads, or common areas. Any other loss or damage caused during the stay. No BBQ, grilling, or fish frying is permitted on porches.
Any charges for damages, missing items, excessive cleaning, or policy violations may be charged to the card on file.
21. Maintenance and Right of Entry
Wildwood Resort works to maintain all cabins, RV sites, campsites, amenities, and facilities in good condition. Guests should report maintenance issues to the office as soon as possible.
Wildwood Resort staff, maintenance personnel, or authorized vendors may enter cabins, RV sites, campsites, or rental areas when necessary for maintenance, repairs, inspections, emergencies, safety concerns, suspected policy violations, or protection of property.
Wildwood Resort will make reasonable efforts to address maintenance issues promptly, subject to staff availability, vendor availability, weather, parts, utilities, and circumstances outside the resort’s control.
A maintenance issue does not automatically entitle a guest to a refund, credit, room change, site change, or rate adjustment.
22. Acts of God, Weather, Utilities, and Conditions Beyond Resort Control
Acts of God and circumstances beyond Wildwood Resort’s control may occur and are not the responsibility of Wildwood Resort.
These may include, but are not limited to:
Severe weather. Storms. Flooding. Lightning. Wind damage. Power outages. Water interruptions. Sewer or utility issues. Internet or Wi-Fi interruptions. Road closures. Government orders. Natural disasters. Wildlife. Insects. Area-wide service interruptions. Vendor delays. Emergency repairs. Other events outside the resort’s reasonable control.
Wildwood Resort responds as quickly as possible to limit inconvenience and address issues within its control. However, refunds, credits, discounts, or compensation are not guaranteed for acts of God, weather events, utility interruptions, internet issues, or other circumstances beyond the resort’s control.
Each situation will be reviewed on its own merits by management.
23. Lost, Stolen, Left Behind, or Damaged Property
Wildwood Resort and its employees are not responsible or liable for any guests’ or visitors’ possessions that are lost, left behind, stolen, damaged, or destroyed while on Wildwood Resort property.
This includes items left:
Inside cabins. Outside cabins. At RV sites. In vehicles. In boats. On porches. At pools. At ponds. On the pier. In common areas. In golf carts. In or around any resort facility.
Guests are responsible for securing their own belongings.
Items left behind may be held for a limited time at management’s discretion. Guests are responsible for any shipping, handling, or storage costs for returned items.
24. Ponds and Pier
The ponds at Wildwood Resort are catch and release.
The lighted pier is available for night fishing.
Please turn off the lights when finished using the pier.
Guests are responsible for supervising children and using caution around ponds, water, docks, banks, bridges, and the pier.
Swimming in ponds is not permitted unless expressly approved by management.
Wildwood Resort is not responsible for injuries, accidents, lost items, or incidents occurring in or around ponds, docks, the pier, or other water areas.
25. Fish Cleaning Station
The fish cleaning station is located on the private fishing pier.
Please do not clean fish in or around cabins, porches, RV sites, campsites, parking areas, sinks, bathrooms, or common areas.
Improper fish cleaning may result in cleaning fees, odor removal fees, damage charges, or removal from the property.
26. Ice Machine
Guests may purchase an 8 lb. bag of ice during office hours, subject to availability.
27. Roku and Wi-Fi
Roku devices are available in all cabins.
Complimentary Wi-Fi is provided as a courtesy.
Wildwood Resort does not guarantee uninterrupted Wi-Fi, streaming access, internet speed, device compatibility, or availability of any specific streaming service.
Guests are responsible for their own streaming accounts and login credentials.
28. Pools
Pools open during normal business hours and close at dark, unless otherwise posted by management.
There is no lifeguard on duty.
Guests swim at their own risk.
A pool is inherently dangerous, and proper adult supervision is required at all times.
Pool rules include:
No running. No diving. No roughhousing. No dangerous behavior. No glass in or around the pool area. No unsupervised children. No moving furniture, picnic tables, benches, or other items onto decks or pool surfaces. No behavior that endangers guests, staff, property, or facilities.
Dangerous behavior may result in removal from the pool area or removal from the property without refund.
Parents and guardians are responsible for supervising children at all times.
29. Noise and Quiet Hours
Wildwood Resort is a quiet, peaceful, family resort.
Quiet hours begin at 10:00 p.m.
Guests may not disturb other guests.
Vulgar language, loud music, rowdy behavior, yelling, fighting, threatening conduct, or disruptive activity is not allowed.
No guest, visitor, or member of a guest’s party may interfere with another guest’s peaceful enjoyment of the property.
Violations may result in warnings, additional charges, removal from the property, or cancellation of the reservation without refund.
30. Prohibited Items and Activities
The following are not allowed on Wildwood Resort property:
Four-wheelers. ATVs. Side-by-sides. Firearms. Fireworks. Illegal drugs. Unauthorized parties. Unauthorized visitors. Disorderly conduct. Reckless driving. Unsafe golf cart operation. Damage to property. Threatening, abusive, or harassing behavior.
Any activity deemed unsafe or disruptive by management.
Wildwood Resort reserves the right to contact law enforcement when necessary.
31. Driving and Road Safety
Many younger guests ride bicycles and walk along the roadways.
All guests and visitors must drive very slowly and cautiously while on Wildwood Resort property.
Drivers must watch for children, pedestrians, bicycles, golf carts, pets, parked vehicles, RVs, trailers, and resort staff.
Reckless driving, speeding, unsafe vehicle operation, or failure to follow posted signs may result in removal from the property without refund.
32. Removal from Property
Wildwood Resort reserves the right to remove any guest, visitor, or member of a guest’s party from the property for violating these policies or engaging in unsafe, disruptive, illegal, threatening, or disrespectful behavior.
Guests removed for policy violations are not entitled to a refund or credit.
The registered guest remains responsible for all charges, damages, fees, and balances incurred before removal.
33. Policy Changes
Wildwood Resort reserves the right to update, modify, or enforce these policies as needed for safety, legal compliance, property protection, guest experience, or business operations.
The policies in effect at the time of the stay, check-in, or use of the property may apply.
34. Governing Law
These policies are governed by the laws of the State of Louisiana.
Any dispute arising from a reservation, stay, charge, policy violation, or use of Wildwood Resort property shall be handled in the appropriate court or jurisdiction serving Sabine Parish, Louisiana, unless otherwise required by law.
35. Acknowledgment
By making a reservation, paying a deposit, checking in, entering the property, or using Wildwood Resort facilities, the guest acknowledges that they have read, understood, and agreed to follow these reservation policies.
These policies are designed to assure all guests a quality visit to Wildwood Resort.
We appreciate your cooperation and look forward to welcoming you.
